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Electronic health records and technical assistance to improve quality of primary care: Lessons for regional extension centers.

TitleElectronic health records and technical assistance to improve quality of primary care: Lessons for regional extension centers.
Publication TypeJournal Article
Year of Publication2014
AuthorsBoas SJ, Bishop TF, Ryan AM, Shih SC, Casalino LP
JournalHealthc (Amst)
Volume2
Issue2
Pagination103-6
Date Published2014 Jul
ISSN2213-0772
Abstract

BACKGROUND: In 2009, the American Recovery and Reinvestment Act apportioned $643 million for a Health Information Technology Extension Program, which established Regional Extension Centers (RECs) to support the implementation and use of electronic health records (EHRs).

PROBLEM: Little is known, however, about how RECs should assist in EHR implementation and how they should structure ongoing support.

GOALS: The purpose of this paper is to describe physicians' experiences with the Primary Care Information Project (PCIP), an REC run by the New York City Department of Health and Mental Hygiene.

STRATEGY: We interviewed 17 physicians enrolled in PCIP to understand the role of the EHRon quality of care and their experience with technical assistance from PCIP.

RESULTS: All physicians stated that they felt that the EHR improved the quality of care they delivered to their patients particularly because it helped them track patients. All the physicians found technical assistance helpful but most wanted ongoing assistance months or years after they adopted the EHR.

DOI10.1016/j.hjdsi.2013.10.003
Alternate JournalHealthc (Amst)
PubMed ID26250377
Category: 
Faculty Publication